Frequently Asked Questions
Everything you need to know about your TOMS purchase and our mission.
How do I track my order?
Once your order ships, you will receive an email with a tracking number. You can also track your status by logging into your TOMS.com account and visiting the 'Order History' section.
What is your return policy?
We accept returns of unworn, unwashed, and unaltered items within 30 days of the purchase date. Please ensure all original tags are attached and the items are in their original packaging.
How does TOMS support communities?
TOMS invests 1/3 of profits in grassroots efforts, including organizations that support mental health, increase access to opportunity, and work to end gun violence.
Do you offer vegan shoe options?
Yes, we offer a wide variety of vegan styles. You can find them by using the 'Vegan' filter on our collection pages to ensure no animal products were used in the manufacturing process.
How do TOMS shoes fit?
Most TOMS styles run true to size. If you are typically between sizes, we recommend going with the smaller size as TOMS shoes tend to stretch slightly as you break them in.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Klarna for interest-free installments.